Contacts
We're
Here
for
you
!
- Telephone
- 1-866-235-9100
- Department Directory
- 972-235-921
1
-
- Extension 3
Sales
- Extension 4
Administration
- Extension 5
General Inquiry
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- FAX
- 972-235-3530
-
- Mailing Address
- 801 Business Pkwy
-
Richardson, TX 75081
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- Electronic mail
-
- Product Sales:
gary.poe@bitsales.com
- Service Sales:
mike.martin@bitsales.com
- Bids and Proposals: eddie.bueno@bitsales.com
General Questions:
inquiry@bitsales.com
- Returns/Exchanges:
inquiry@bitsales.com
-
- At BIT, we stand
behind every product we sell. If for any reason you are not satisfied,
simply return it within 30 days and we'll replace it or refund the cost of
the item (excluding shipping fees). All items must be returned in their
original condition. We will choose to repair or replace products found to be
defective within the manufacturer's warranty period (or within 12 months if
there is no manufacturer warranty) For defective items,
we will pay for ground shipping back to you (continental U.S. customers
only). Products no longer part of our current product line will have to be
returned to the original manufacturer for warranty replacement. All
manufacturer warranty terms and restrictions apply. Please supply as much of
the original packaging as possible.
To return an item, please follow the steps below:
1. Contact customer service at 1-866-235-9100
to receive an RMA # (Return Authorization Number). Note: All returns must
have an RMA to get processed.
2. Carefully repackage and double-box the merchandise and clearly mark the
RMA on the outside package.
3. Include a copy of your invoice in your shipment.
4. Ship returns with a tracking number (recommended for your protection).
5. Send returns to:
BIT- 801 Business Parkway
-
Richardson, TX 75081
Returns not meeting the above conditions will be charged a restocking fee
that can vary from 15% up to the full purchase price or returned to the
customer at the customer's expense.
If you have any questions regarding your return, please contact us at
inquiry@bitsales.com or call 1-866-235-9100
©
2007 BUENO INTEGRATED TECHNOLOGIES, INC. All rights reserved.